Brightpoint Australia - Current Vacancies

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Client Services Manager

This role is responsible for the effective day to day operational engagement between Brightpoint and this well known brand. As the dedicated on-site point of contact for our customer the key focus of this role is to collaboratively work with key staff to ensure the delivery of highly innovative and cost effective services and solutions within the commercial framework.

Without a doubt you will facilitate outstanding customer service. This includes customer follow-up, and other activities to increase responsiveness to the customer. As urgent situations arise, it is critical that the Client Services Manager take immediate action to mobilize the appropriate people to resolve the situation quickly with a high level of customer service requests.

You and your team of one will be the first point of contact for all system related issues. You will manage this customer from an operational level regarding system change and all change requests. Working closely with the Account Director you will identify other business opportunities including - Web Offering, Reporting, Operations, Logistical Process, Customer/Channel handling.

We are seeking a dynamic person who has experience in the IT&T industry preferably with a solid understanding of both sales and operations. There is no question you can build effective relationships within both businesses. You are a go-getter and want to make your mark. This is a newly created role and will have a huge impact on both businesses – if you are looking for an outstanding opportunity – we want to hear from you.

CREDIT OFFICER

Due to internal movement, a full time position has become available for a State Credit Officer. This role ensures that accounts are operated within approved limits and overdue amounts are kept to a minimum.

Reporting to the Credit Manager, the successful candidate will be responsible for the following duties:

· Attend to customer queries in a timely manner

· Daily telephone collections

· Release orders inline with current policy

· Process pricing adjustments

· Review existing credit limits to ensure accuracy

· Maintain customer information

· Reporting as required

· Recommend accounts for collect and final demand.

· Attend and contribute to departmental meetings

The ideal candidate will have:

· Strong computer skills MS Office and the aptitude to learn JDEdwards

· Minimum of 6 months credit experience

· An eagerness to learn new skills, with the opportunity for growth

· Excellent communication skills and customer service

· Ability to work autonomously and as a part of a team

Database Administrator

This role has overall responsibility of the database environments within Asia Pacific. This role is accountable for optimum performance of the current and future databases and will provide estimates on data growth and requirements for new and existing project / activities undertaken in the region. It will assist the application and development teams in developing and validating all data interaction including the interface between the ERP and the Online systems.

Key Responsibilities:

Assist IT management in database design
Develop and maintain operational logs covering security, errors and performance of core databases deployed
Maintain warm and hospitable customer relations with both internal and external customers
Ensure maximum database availability and performance including 24 hour support when required
Plan, develop and deliver effective training that will maximize application and system productivity
Manage the implementation of all Oracle and SQL database enhancements and upgrades

This dynamic team of professionals provides services to Australia, New Zealand and Singapore and supports 300+ users. You will be required to provide a high level of service to the entire national team.

This position would suit somebody who has commercial experience in a medium to large complex environment preferably logistics, distribution or manufacturing. You will have 3 – 8 years experience in a database administration role with exposure to mission critical systems. You will be certified in SQL and Oracle Databases.

If you have excellent communication skills, enjoy a fast paced structured environment and want to be part of and contribute to a great team, I would like to hear from you.

UNIX / LINUX Administrator

This role has overall responsibility of the UNIX and LINUX systems environments within Asia Pacific. This role is accountable for optimum performance of the current and future UNIX – LINUX systems and will provide estimates on performance & system requirements for new and existing project / activities undertaken in the region. It will assist the database administrator, application and development teams in developing and validating all system requirements including the interface between the ERP and related systems.

Key Responsibilities:

Ensure the maintenance of accurate documentation on network configuration and hardware location under your area of responsibility.
Ensure through proper quality control and assurance, maximum system and network up time.
Maintain warm and hospitable customer relations with both internal and external customers
Provide efficient, timely and relevant technical support for all IT systems running a flavor of UNIX and related technologies
Evaluate, implement and configure all UNIX/LINUX operating systems, systems software, windows and network connections.
Proactively support, monitor and upgrade the server environment
Test and implement new network related hardware and software
Complete regular capacity planning forecasts and provide monthly systems capacity performance analysis reporting to management

In this role you’ll be a key contributor to the security, stability and availability of the production environment. You will be required to interact with and understand the business and business processes.

This position would suit somebody who has commercial experience in a medium to large complex environment preferably logistics, distribution or manufacturing. You will have 5 years plus experience in administering LINUX/UNIX (Red Hat/HP-UX) systems.

If you have excellent communication skills, enjoy a fast paced structured environment and want to be part of and contribute to a great team, I would like to hear from you.

Position Descriptions for both roles are available upon request. Please email jobs@brightpoint.com.au